Legal Process Outsourcing – Identifying a Major Growth Opportunity
The legal process outsourcing (LPO) market, often seen as simply a part of the larger knowledge process outsourcing (KPO) industry, is on the verge of a major breakthrough. The last few months have seen a number of landmark deals announced, and vendors are bullish about the prospects for a sustained period of growth. This report aims to examine the reasons behind the rise of LPO, investigate how offshore delivery models are contributing to the rise in demand for LPO services, and provide an overview of the leading vendors in the sector.
SUMMARY
Impact
Ovum view
Key messages
THE RISE OF LPO
Overview
The maturing LPO market
Law firms have been reluctant to embrace LPO
What is LPO?
Blurring the boundaries
The impact of the recession on the legal industry
THE IMPORTANCE OF OFFSHORE DELIVERY TO LPO
The same or better quality from low-cost locations
India is the leading location for offshore LPO delivery
Secondary delivery locations are emerging
Philippines
Sri Lanka
China
COMPETITIVE LANDSCAPE
A consolidated market
LPO-focused providers
KPO specialists with strong LPO capabilities
Offshore outsourcers providing LPO services
Captive operations
Corporate captives
Captive operations of law firms
Obstacles to law firms setting up in India
The changing nature of the legal industry
RECOMMENDATIONS
Recommendations for LPO-focused providers
Recommendations for offshore outsourcers providing LPO services
Recommendations for law firms
APPENDIX
Further reading
Methodology
